Frequently asked questions

Choose a court from the Courts page, select an available date and time slot, and click Continue. Sign in or register, review your booking, then click Reserve Court.

You can choose from the next 7 days using the date strip, or use the calendar icon to pick a later date. All times are shown in Oman time (Asia/Muscat).

Your slot is held temporarily while you complete the bank transfer. Transfer the exact amount shown, then upload your receipt before the deadline.

Complete your bank transfer and upload the receipt before the deadline on your payment page. The venue sets this payment window.

On the payment page, drag and drop your receipt or click to choose a file. JPG, PNG, and PDF files up to 5 MB are accepted. You can optionally include a transfer reference and note.

Your booking is confirmed once an administrator reviews and approves your receipt. You will see the updated status in My Bookings. This is not instant — please allow time for review.

If your receipt is rejected, you will see the reason on the booking page. The slot is no longer held. You may be able to upload a corrected receipt if the original deadline has not passed. Check the booking page for available actions.

Cancellation may be available depending on the booking status. Check your booking details page for the available actions. Cancellation eligibility is determined by the system.

If the 15-minute window passes without a receipt submitted, your reservation expires and the slot is released. You can search for another available time. If you already transferred, contact support with your booking reference.

Go to My Bookings from the navigation. Your bookings are organized by status: Upcoming, Pending, Completed, and Cancelled.